Westbourne Primary School

Family Support Worker

Family Support Worker


Mrs C. Mills is our Family Support Worker.


The Family Support Worker (FSW) role is to provide help to parents/ carers and their children whenever they need it.


The type of support she can provide includes:

  • Early Help- working together to support families before reaching crisis point
  • Giving practical advice on parenting, local services, advocacy and completing forms
  • Helping to improve family relationships
  • Signposting families to outside agencies to assist with issues such as bereavement, finances and budgeting, domestic violence, legal and community advice and parenting courses.


FSW will also support pupils in school:

  • Promoting self-esteem and confidence
  • Promoting positive behaviour and positive attitudes to learning
  • Providing one to one support around a specific need including emotions, bereavement and friendships
  • Carrying out ‘drop-ins’ so children have a friendly face to talk with about any worries they may have, no matter how big or small.


How to contact us

Parents and carers are able to request support by:

  • Phoning the school office – 020 8644 8453
  • Speaking to their child’s class teacher


Class teachers will also refer children to the Family Support Worker if they have any concerns and parents of these children will be contacted to discuss these matters over the phone or at a meeting at school.


Everyone may benefit from a little help from time to time and family support is individual and will look different for every family according to their need.

Anything you discuss with Hannah will be confidential unless she believes there is a risk to your child’s safety.

Education Wellbeing Service

The Education Wellbeing service -  part of South West London and St George's NHS Mental Health Trust - work with school communities across Wandsworth, Merton, Sutton and Richmond. They support children, young people, parents/carers and educational staff to support the Mental Health and Wellbeing of our Children and Young People.


Their YouTube channel has a wealth of resources on it to help support your young people with their mental wellbeing, be this through emotional regulation, big emotions, anxiety, sleep problems to name a few.



Sutton COVID-19 Children and Families